Shipping Charges - All prices are exclusive of VAT.

England & Wales (excluding Northern Ireland, Channel Isles, Isle of Man, Isles of Scilly).

Shipping Weight¹	1kg	5kg	30kg	for each additional 30kg
ExpressPack - Interlink (1-2 days)	£6.00	£7.00	-	-
NextDay - DPD (1-2 days)	-	-	£10.95	add £6.95
TwoDay - DPD (2-3 days)	-	-	£9.95	add £6.50

       
Scotland (excluding the Highlands).

Shipping Weight¹	1kg	5kg	30kg	for each additional 30kg
ExpressPack - Interlink² (1-2 days)	£6.00	£7.00	-	-
NextDay - DPD² (1-2 days)	-	-	£12.50	add £6.95
TwoDay - DPD (2-3 days)	-	-	£11.50	add £6.50

Highlands & Islands (includes Northern Ireland, Channel Isles, Isle of Man, Isles of Scilly).

Shipping Weight¹	10kg	for each additional 5kg
TwoDay - DPD (2-3 days)	£26.26	add £4.75
Shipping Weight¹	0.5kg	1kg	2kg	4kg	10kg
RecordedDelivery - Royal Mail (3-6 days)	-	£6.00	£8.95	£10.95	-
SpecialDelivery - Royal Mail (2-3 days)	£6.90	£8.00	£10.25	-	£23.95

Southern Ireland

Shipping Weight¹	For each parcel upto 30kg
Europe - DPD (3-4 days)	£19.95

¹The Shipping weight is the total parcel weight including packaging.
²Not available in some postcode areas.

Despatch Date

Orders received before 14.00hrs Mon-Fri, are normally despatched on the same day. Orders received after 14.00hrs will normally be despatched on the next working day.
Royal Mail services are only offered to suplement our carrier services to the Highlands & off-shore locations (eg Channel Isles, Northern Ireland etc.)

Please take note of any Availability Notice in the item description, this will advise you of longer lead times on certain products, and give an indication of when you could expect them to be despatched.

If you need something urgently, or quicker than the Availability lead times, please contact us directly and we will deal with your order over the phone.

Our Shipment Policy

When you place an order, we'll estimate despatch and delivery dates for you based on the availability of your items and the delivery options you choose. Despatch date estimates are shown in the order. After placing your order, you'll see despatch date tracking within the order in your account.

We use third party transport companies for the delivery of items. Goods despatched by Cardno Ltd remain our responsibility until the delivery is made and the customer has signed for the goods. Your contract is with Cardno Ltd and not our transport companies.

Damage caused 'in transit' must be communicated by the customer to Cardno Ltd.
Cardno Ltd will then make appropriate arrangements with our courier to retrieve and replace goods.

Our Returns Policy

You can return your purchase to us in its original condition within 30 days of the date you received the item, clothing must have labels attached and we will issue a full refund for the price you paid for the item.

In the event of sending you a damaged or defective item, you must advise Cardno Ltd immediately and return the item to Cardno Ltd within 30 days. Cardno Ltd will send out a replacement once the damaged or defective item has been returned.

This returns policy does not affect your statutory rights.

Your Statutory Rights

Cooling-off Period - Purchases
At Cardno Ltd we want you to be delighted every time you do business with us. Occasionally though, we know you may want to return items. That's why under our returns policy, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our standard stock products. It does not apply to any item that has been purchased or manufactured for a specific customer requirement, this includes, but is not limited to, any item that carries an Availability notice (located on the product information page, between the product title and product price).

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.